Orders ship via USPS and are insured for the purchase price. I try to use recycled shipping materials and carefully wrap each piece with bubble wrap, shredded paper, and/or peanuts. Items will ship within two (2-3) days, sometimes on the same day, of payment, unless otherwise indicated. Tracking numbers are always used. Shipping delays may occur during the holidays or due to unforeseen circumstances. I will always notify customers if there is a delay for any reason and do my best to get your items to you as quickly as possible. Please contact me for rush orders.
For locals, I am happy to arrange for( free porch pick-up in central San Rafael) or local delivery in San Rafael for $5. Please check the box for local pickup or delivery in /san Rafael when checking out.
Return & Exchange Policy
It is important to me that you are happy with your purchase. I want you to love it! If you are not satisfied in any way, a full refund, less the shipping price, is given. Please contact me within 5 days of receiving your order and I will return or exchange the item less shipping costs. Refunds are given using the method of payment. Please wrap the piece as carefully as it was packaged for you and once the item is returned, your refund or exchange will be given. Custom orders may not be returned or exchanged as they are made just for you.